Things To Be Consider While Choosing A Healthcare Call Center
If you are thinking of outsourcing the transcription work in your medical practice, one of the first questions that would pop up is how confidential and secure are healthcare call center? Well, this depends solely on the kind of service provider you outsource to. If you are outsourcing to a professional HIPAA (Health Insurance Portability and Accountability Act) compliant service provider, you shouldn’t have any worries. The HIPAA Act stipulates that appropriate measures should be taken to ensure privacy and security of orally or electronically maintained and transmitted PHI (Protected Health Information). It protects patients from unlawful dissemination or disclosure of their sensitive medical details. The HIPAA Act was introduced in 1996 during President Bill Clinton’s tenure.
Using healthcare call center can distinguish your office from other medical practitioners because it builds a perception of a practice that is bigger than what it really is. It is a great way to strengthen your hospital or medical office brand and build a larger client base. However, the biggest advantage is the sense of relief your patients experience because they are assured of access to you anytime they want to contact you for an emergency or a non-urgent advice. |
Their practice can benefit immensely as patients experience an enhanced call experience and get prompt response to all their queries. The best medical answering practice can customize their plans to meet the varied demands of their clients. Every medical office has their own specific call answering needs. You can use an answering to attend calls from patients during lunch hours, afterhours, weekends, holidays, or even as an overflow line when your staff is preoccupied with other pressing matters. |
Medical answering is a specialized service and requires call agents to undergo regular and rigorous training in medical terminology and to keep up to date with the changing HIPAA and HITECH regulations. The best physicians answering make sure their call executives are trained for HIPAA compliance, a mandatory regulation faced by the industry.
Look for healthcare call center that offer a 15 to 30 day free trial of their services. Implicit in the offer is their confidence in their own high quality of service. These answering services do not mind offering you a free trial because they know that you will want to continue with them even after the trial run ends.
By the same token, such healthcare call centers also refrain from imposing heavy monetary penalties on doctors should they decide to shift services. Such occurrences are so rare for them that they can afford to write off one or two such incidents.